What do i need to know?

What is an Escape Room?

 

An escape room is a fun puzzle game for 2-4 players. Your team will be locked in a room to solve a series of puzzles to escape within 60 minutes.

 

 

What time do I have to arrive?

 

Your booking time is your START time. Therefore you will need to arrive 15 minutes before your booked time as your team will need to participate in a short briefing prior to your game. Unfortunately we are unable to facilitate late arrivals due to our schedule of bookings and there will be no refund.

 

Where are we located?

 

Shop 4 Sheraton Mirage Sunbird Centre opposite Port Douglas Cemetery

Ample free parking at the Centre

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How long does the experience take?

 

The escape room is designed for 1 hour. When you arrive we have a short introduction and afterwards a short de-brief. You can expect the whole experience to last around 90 minutes. 

 

I've never done an Escape Room before. Is it OK for beginners?

 

It is YOUR experience! We cater to the requirements of each of our groups to ensure everyone has the best time participating! Whether you are a beginner or an enthusiast, you will have fun! 

 

What if I decide in the game that I don‘t want to do it anymore?

 

It‘s natural to feel a little nervous before a game if it is your first time, but this usually subsides once players are in the room. If you do decide that you want to leave the room, the gamemaster will explain the necessary actions in the briefing beforehand.

 

Im looking for somewhere to hold my next function?

 

That's no problem at all, we cater to a range of different functions! Whether it's a team building exercise, a fun activity on a hens night, a birthday event - send us an email and we can assist with your enquiry! We are best reached at info@portdouglasescaperoom.com.au

 

Is this a physical activity?

 

An escape room is not designed to be a physically strenuous activity. Our puzzles and games are designed to mentally challenge and stimulate!You will find that some of our rooms are dimly lit, and you may have to bend to look under furniture. If you have any particular concerns, please do not hesitate to email us in advance.

 

I want to book a Day / Time that isn't available. What should I do?

 

We can usually cater to bookings outside our usual hours. Please send us an email in advance to book you in! 

 

What happens if I want to change my booking?

 

The Terms and Conditions outlines all the specifics of your booking. If you let us know 48 hours prior to your booking, we can change this for you.

 

What happens if more people want to join?

 

As long as the group does not exceed 6 people and you let us know prior to your arrival. However price differences will occur. 

 

We would like to bring our kids along. Is this ok?

 

Anyone under the age of 15 would have to be accompanied by an adult.

 

Is the Escape Room suitable for all ages?

 

Younger children may have a difficult time concentrating for a whole hour, or may even be frightened by the idea of being ’locked’ in a room for 60 minutes. It's up to the parents to decide whether this is a concern. 

 

Where do I leave my belongings while I'm playing?

 

We have storage facilities available.